Frequently Asked Questions
At What’s Hot Clothing, we want to help our customers find exactly what they need. Browsing our collection of well-known shoe brands and accessories is the fun part, but navigating things after that can be tricky. Below are answers to frequently asked questions about our company, our products, and our shipping policies. If you have any questions that are unanswered by our FAQs, shoot us a message on our contact page for a more detailed response!
What Are the Shipping Options?
We offer free standard shipping on all U.S. orders, and they can take 3-5 business days for delivery. Your shipping time can depend on which products you are ordering--you can choose alternative shipping options when you reach the check-out based on which products you’re purchasing.
Do You Ship Internationally?
No, we do not ship internationally. We only ship to addresses within the United States. Additionally, we do not ship to P.O. Boxes or military APO/FPO addresses. We apologize for the inconvenience!
What Happens After I Place an Order?
First, make sure you provide a valid email and one that you have access to when you are filling out your information. After you place an order, we will be sending you updates to this address, so it’s important you can see these.
Right after you place an order, you will receive a confirmation email that says “What’s Hot Clothing Order Confirmation.” This will contain information about the products you’re purchasing and lets you know that your order was received and is being processed.
You will also receive an email when your order has shipped and it will contain your tracking number.
What if My Order Is Late?
There are many reasons why an order may be late. It takes up to 24 hours before tracking information updates on the shippers website. Deliveries also only occur on business days, which are Mondays through Fridays. Reach out to our team if your order has not arrived after the 5th business day.
Are Your Products Authentic?
Yes! Everything we carry at What’s Hot Clothing is 100% authentic, and we can prove it. Products are new, in the box, and never worn. We also offer manufacturer guarantees. We are dedicated to providing you with the best deals on the best products--that’s our goal here at What’s Hot Clothing.